Refund policy
Refund Policy
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Returns
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. The 14 natural days are calculated from the day the package is marked as delivered by our courier (tracking number is available for all purchases).
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards
Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please see the Shipping section below for our policy on return shipping charges.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@atacamahome.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged at the time you receive them. If you need to exchange it for the same item, send us an email at hello@atacamahome.com and send your item to:
8627 Melrose Ave.
West Hollywood, CA 90069
Do not send your item until we acknowledge your email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
8627 Melrose Ave.
West Hollywood, CA 90069
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will only waive return shipping costs if your item was received damaged or broken due to shipping mishandling.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Restocking fees
The following item categories are subject to restocking fees when returned, regardless of the reason for the return:
- Large Sculptures (i.e. palm sculptures)
- Fragile Decor (i.e. MT Objects items)
- Artwork
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