Shipping, Returns, and Cancellation Policy


We offer shipping to the US and Canada on all our products based on weight and your choice of service at checkout.

Please contact us if you'd like your purchase to be shipped internationally:

Returns and Cancellations:

Follow these instructions if you want to cancel an order or return an Atacama product:

1. Please keep a copy of your order form/email confirmation.
2. Please notify us immediately if your purchase arrives damaged, so we can approve a free replacement.
3. Items can be returned within 14 days of receipt for a full refund (minus shipping
fees), as long as merchandise is not broken or damaged. Please notify us before returning.
4. Custom orders require a 50% deposit. 
5. No cash refunds on cancelled custom orders. 50% of order price refundable in store credit if cancelled within 3 days (72 hours) of Order date. Store credit expires within a (1) year from the date of cancellation.
6. Send all correspondence to:
Dora Medrano - Atacama
8627 Melrose Ave.
West Hollywood, CA 90069
Phone 310.689.9990